Refund Policy

Thank you for shopping at LadyWayuu.com. We appreciate your business and stand behind the quality of our handcrafted products. If you are not completely satisfied with your purchase, we’re here to help.

RETURNS

• Customers have 30 days from the date of delivery to request a return.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• Proof of purchase is required to complete your return.
• Certain items, such as gift cards or sale items, may be non-refundable (check product details before purchasing).

HOW TO INITIATE A RETURN

• Contact our customer support team at support@ladywayuu.com to request a return authorization.
• We will provide instructions on where to send the return.
• Customers are responsible for return shipping costs.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

REFUNDS

• If approved, refunds will be issued to the original payment method within 5-10 business days.
• Shipping costs are non-refundable.
• If a refund has not been received after the processing period, please check with your bank or payment provider before contacting us.

EXCHANGES

• We only replace items if they are defective or damaged. If you need to exchange an item, email support@ladywayuu.com with details of the issue.
• To exchange an item, you have to return the original item as per our Returns rules and purchase new item. Once original item has been received we will issue a refund. Same Returns rules apply.

LATE OR MISSING REFUNDS

• If you haven’t received a refund yet, check your bank account or contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done this and still have not received your refund, please contact us at support@ladywayuu.com.

NON-REFUNDABLE ITEMS

• Gift cards
• Final sale items
• Custom or personalized orders

CANCELLATIONS

• Orders can be canceled within 24 hours of placement for a full refund.
• Once an order has been processed and shipped, it cannot be canceled.

CONTACT US

For any questions regarding our refund policy, please contact us at support@ladywayuu.com.